BoviMonitor, by Inversiones Anaguaya S.A.S., lets you delete your user or, if you are the account holder, the whole account with its farms, its records and its users.
How to request it
In the Android app: the “Delete account” button in “My profile”, in the menu.
On the web: the same button in “My profile”, after signing in at bovimonitor.app-bm.com.
Can’t sign in? If you forgot your password, you can ask for a new one from the sign-in screen. If you still can’t, write to us at privacidad@bovimonitor.com from your account’s email address, with the subject “Delete my account”, and we will process it within 15 business days at most.
If you delete your user
Your access, password, email, phone and preferences are deleted immediately.
Your name stays on the records you made on the farm, because those records belong to the farm.
Your username stays reserved: no one else will be able to use it.
If you are the account holder and delete the account
The account is blocked for all its users as soon as you request it.
After 90 days the farms, all their records, photos and files, and all the account’s users are permanently deleted.
Until then you can cancel it by signing in with your username and password.
We email you when you request it, one week before, and once it has been deleted.
What is kept and for how long
For two years and without email or phone: the record that the terms were accepted and the record of the deletion. After that they are deleted.
Statistical figures that do not identify anyone, such as how many farms and users the account had, by month and by country.
The username of each person in the account and the account identifier, with its distributor code if it had one, stay reserved, with no other data, so that no one else can use them.
Backups that still contain the data are overwritten automatically within 90 days at most.